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Salesforce Experience Cloud pricing, and a simpler option

Experience Cloud builds a customer portal on top of your Salesforce data, as a project. We give you a public Q&A portal in about five minutes, at a flat price.

Free for 7 days. No credit card. Live in about five minutes.

5 minfrom sign-up to a live portal
0servers to run or patch
$9one time for a working portal
7 daysfree, no card needed

About Experience Cloud

What Experience Cloud is, and who buys it

Salesforce Experience Cloud is how Salesforce customers build portals and communities on top of their CRM. Admins or partners build the site, and it can show the right records to the right people.

Nothing else on this list reaches that far into a CRM. If the portal has to know who the customer is and what they own, buy it.

It is enterprise software. Sites are built as projects, with a scope, a budget, and people who know the platform.

Pricing

Experience Cloud pricing, in plain words

Salesforce quotes Experience Cloud rather than listing one price for everyone, and it is licensed through your Salesforce agreement. We will not print a number we cannot source.

So salesforce experience cloud pricing is a conversation with a sales team, and the license is only part of it. Build time and admin time are the rest, and they carry on after launch.

Ours is $9 one time, or $99 a month, published on the pricing page, with 7 days free and no card. One person can set it up without help.

What your customers see

The portal, in your brand

dashboard.forumcat.com/w/new
The create-a-forum form: a name and an address, live preview of the portal URL.

The build step is a name and an address.

Side by side

Experience Cloud and Forumcat, line by line

Our column is what we ship today. Their column is sourced or plainly descriptive, and says so when we cannot source it.

Salesforce Experience CloudForumcat
Setup timeBuilt as a project, per scopeAbout five minutes
Price shapeEnterprise, quote based, licensed through Salesforce$9 one time, or $99 a month
Who hosts itSalesforceWe do
Your own domainCheck with the vendorYes, on Pro, with SSL set up for you
REST API and MCP on every planCheck with the vendor
Private questions and categoriesCheck with the vendor
Roles for the support teamCheck with the vendorFive: owner, admin, agent, finance, member

Sources as of Jul 2026. We only print a competitor number when a public source gives one. Otherwise the cell says "check with the vendor". Unlimited seats and questions on Pro carry a quiet fair-use backstop, lifted for any real portal that reaches it. Page views are fair-use limits, not a meter.

Fair to them

When Experience Cloud is the right pick

Stay when the portal has to sit on CRM data. Showing a customer their own records is not a job a public Q&A portal can do. Nor is opening content by account.

If you already have Salesforce admins and a partner, the build costs you less than it would anyone else. The data also stays in one place.

Why teams move

When teams pick Forumcat instead

Teams come to us when the need is public and simple. A place customers can ask, search, and read without an account, indexed by Google, on your own domain.

It is set up in an afternoon and paid for on a card. There is no project plan, no partner to hire, and no admin to book time with.

  • Live in about five minutes, with nothing to build
  • Customers read and search with no account
  • Private questions when a case should not be public
  • GDPR erasure as a self-serve action

Create your portal →

A closer look

See it before you decide

demo.myforumcat.com
A customer portal home page: a list of questions with vote counts, solved badges, search, and category and tag filters.

What your customers see: questions, answers, search, and your brand on top.

Pricing

Two plans. Both flat.

The bill does not grow with traffic, questions, or seats. Pick a plan, and that is the price.

BasicPro
Price$9 one time$99 a month, or $990 a year
Portal addressyourcompany.myforumcat.comYour own domain, SSL included
Team seats2Unlimited
Registered members1,00010,000
Questions10,000Unlimited
Media storage1 GB (≈2,000 images)50 GB (≈100,000 images)
Page views a month (fair use)100,0001,000,000
Search, votes, accepted solutions
Structured data, sitemap, markdown view
REST API and MCP server
Google sign-in under your brand
Analytics and search log
Free trial7 days, no card7 days, no card

Unlimited seats and questions on Pro carry a quiet fair-use backstop, lifted for any real portal that reaches it. Page views are fair-use limits, not a meter.

FAQ

Questions buyers ask at this stage

How fast can we be live?

Answer

About five minutes. Sign in, name your portal, and it is online at yourcompany.myforumcat.com. Nothing to install.

What does it cost in month twelve?

Answer

The same as month one. $9 one time for a portal on a Forumcat subdomain, or $99 a month for your own domain. The bill never grows with traffic or questions.

Can the portal read our CRM data?

Answer

No. There are no integrations, no webhooks, and no CRM sync. The REST API and the MCP server are the only ways data goes in or out.

Can we import our old forum or help docs?

Answer

Not today. There is no importer. Most teams start fresh and let the new questions build the archive, which is live in minutes.

What happens to our answers if we leave?

Answer

They are yours. Every question and answer is readable through the REST API, so you can pull it all out any time.

Does it replace our help desk?

Answer

No. Keep your help desk for one-to-one work. Forumcat is the public place beside it where the answers many customers share get written once.

No build, no partner, no project

Create a portal this afternoon and see how much of the job it already covers.

Create your portal

Free for 7 days. No credit card. Live in about five minutes.