How fast can we be live?
Answer
About five minutes. Sign in, name your portal, and it is online at yourcompany.myforumcat.com. Nothing to install.
Compare
inSided pricing, and the simple alternative
inSided is now Gainsight Customer Communities, an enterprise suite with a rollout behind it. We are a public Q&A portal you can have running this afternoon.
Free for 7 days. No credit card. Live in about five minutes.
5 minfrom sign-up to a live portal
0servers to run or patch
$9one time for a working portal
7 daysfree, no card needed
About inSided
What inSided is, and who buys it
inSided was a customer community platform for software companies. Gainsight bought it, and it is sold today as Gainsight Customer Communities.
It pairs a public community with customer success work. The community sits beside health scores and the rest of the Gainsight stack. That closeness is why enterprise teams pick it.
It is a full suite with a vendor team behind the rollout. If you have a community manager and a budget cycle, that support is real value.
Pricing
inSided pricing, in plain words
Gainsight is sold on a quote. The clearest public figure we found puts it at "$2,400 to $4,200/user at the 10 user tier". The same write-up puts implementation at "$10,000 to $25,000" for smaller companies (oliv.ai, as of Jul 2026).
So the shape behind a gainsight communities pricing search is a per-user license plus a project to stand it up. Year one costs more than the license alone.
Ours is $9 one time, or $99 a month. Seats on Pro are unlimited, under a quiet fair-use backstop. Adding a teammate never changes the bill.
What your customers see
The portal, in your brand
A name and an address is the whole setup step.
What buyers say
Public reviews, quoted as written
From a public write-up of Gainsight pricing and implementation, as of Jul 2026.
$2,400 to $4,200/user at the 10 user tier.
Implementation took us a good 6 months, and now we cannot consider switching because of how entrenched we are with it, even though it is obscenely expensive.
make sure you have a LOT of dedicated resources to managing the implementation.
Side by side
inSided and Forumcat, line by line
Our column is what we ship today. Their column is sourced or plainly descriptive, and says so when we cannot source it.
| inSided, now Gainsight Customer Communities | Forumcat | |
|---|---|---|
| Setup time | One buyer reports "a good 6 months" (oliv.ai) | About five minutes |
| Price shape | "$2,400 to $4,200/user at the 10 user tier" (oliv.ai) | $9 one time, or $99 a month |
| Who hosts it | The vendor | We do |
| Your own domain | Check with the vendor | Yes, on Pro, with SSL set up for you |
| REST API and MCP on every plan | Check with the vendor | |
| Private questions and categories | Check with the vendor | |
| Roles for the support team | Check with the vendor | Five: owner, admin, agent, finance, member |
Sources as of Jul 2026. We only print a competitor number when a public source gives one. Otherwise the cell says "check with the vendor". Unlimited seats and questions on Pro carry a quiet fair-use backstop, lifted for any real portal that reaches it. Page views are fair-use limits, not a meter.
Fair to them
When inSided is the right pick
Stay when the community has to live inside customer success. If your team already runs Gainsight, the reporting has to sit with the rest of it. A standalone portal will not give you that.
A vendor team that owns the rollout is worth something too. That matters when the community is a program with headcount behind it.
Why teams move
When teams pick Forumcat instead
Teams come to us when the rollout is the problem. One buyer describes six months of implementation and then being too entrenched to switch, quoted above.
A portal here is named, addressed, and online in about five minutes. One person can set it up and pay for it on a card. The price is the same in month twelve.
- No implementation project and no partner to hire
- No per-user license, so cost does not grow with the team
- REST API and MCP server on every plan
- Delete the whole forum yourself if it does not work out
A closer look
See it before you decide
The accepted solution is pinned under the question, so the right answer is the first thing people read.
Pricing
Two plans. Both flat.
The bill does not grow with traffic, questions, or seats. Pick a plan, and that is the price.
| Basic | Pro | |
|---|---|---|
| Price | $9 one time | $99 a month, or $990 a year |
| Portal address | yourcompany.myforumcat.com | Your own domain, SSL included |
| Team seats | 2 | Unlimited |
| Registered members | 1,000 | 10,000 |
| Questions | 10,000 | Unlimited |
| Media storage | 1 GB (≈2,000 images) | 50 GB (≈100,000 images) |
| Page views a month (fair use) | 100,000 | 1,000,000 |
| Search, votes, accepted solutions | ||
| Structured data, sitemap, markdown view | ||
| REST API and MCP server | ||
| Google sign-in under your brand | ||
| Analytics and search log | ||
| Free trial | 7 days, no card | 7 days, no card |
Unlimited seats and questions on Pro carry a quiet fair-use backstop, lifted for any real portal that reaches it. Page views are fair-use limits, not a meter.
FAQ
Questions buyers ask at this stage
What does it cost in month twelve?
Answer
The same as month one. $9 one time for a portal on a Forumcat subdomain, or $99 a month for your own domain. The bill never grows with traffic or questions.
We already run Gainsight. Can this sit beside it?
Answer
Yes. Forumcat is a standalone public portal on your own domain. It does not connect to Gainsight, and the REST API and MCP server are the only ways in and out.
Can we import our old forum or help docs?
Answer
Not today. There is no importer. Most teams start fresh and let the new questions build the archive, which is live in minutes.
What happens to our answers if we leave?
Answer
They are yours. Every question and answer is readable through the REST API, so you can pull it all out any time.
Does it replace our help desk?
Answer
No. Keep your help desk for one-to-one work. Forumcat is the public place beside it where the answers many customers share get written once.
Skip the six month rollout
Create a portal now, and see what it looks like before your next vendor call.
Create your portalFree for 7 days. No credit card. Live in about five minutes.
