Manage billing

Billing has its own page in the dashboard, separate from Settings, so the people who need it (owner and finance) can reach it without also getting access to team management, analytics, or portal configuration.

Where it lives

Open Billing in the dashboard (/w/{your-forum}/billing). It’s visible to the forum owner and to any teammate with the finance role, see Invite team members & roles. Admins and agents don’t see it; billing lives in its own section rather than inside Settings.

What it shows today

The page centers on one card: your current plan.

During your free trial (or the grace period after it ends): the card shows your trial status and an Upgrade button. There are no usage-limit rows here, your trial runs at the trial limits, which aren’t the limits of the plan you’ll buy, so showing them next to “Free trial” would be misleading. If your trial expired, the same button is still there, just in the “act now” color.

Once you’ve bought Pro: the current plan card shows a status chip alongside your plan name. Pro is a subscription (monthly or yearly), so the card shows when it next renews (or, if a payment fails, when the current period ends instead). Below that, a separate card shows your usage limits, seats, questions, storage, and the rest, see Plans & limits for what each number means. There’s also a Switch to yearly or Switch to monthly button (whichever interval you’re not currently on).

Buying Pro (your first purchase)

Pro is the only plan you can buy. Clicking Upgrade opens a window that shows Pro with its limits. Pro has a monthly/yearly toggle: monthly is $99/month, yearly is $990/year, 2 months free compared to paying monthly all year. A currency selector in that window lets you switch between USD and INR before you pick an interval, the prices and buttons update immediately to match. Picking an interval takes you to a secure, hosted checkout page to complete payment. Your email is filled in from your account and cannot be changed there, so receipts always reach the address you sign in with. Promo codes, when you have one, are entered on that checkout page. Once payment completes, you’re redirected back here and your plan and limits update automatically, usually within a few seconds.

If you choose to pay in Indian Rupees (₹9,999/month or ₹99,990/year for Pro), 18% GST is included automatically, shown as a note next to the price before you check out. We default the currency selector based on your browser’s timezone and language, but you can always override it, for example if your company is registered in the US but you’re checking out from India.

Buying for a company? Tick “I’m purchasing as a business” on the checkout page to add your business name and tax ID (GSTIN, VAT, EIN, and so on). They appear on your invoice and receipt automatically.

The same Upgrade button appears in the trial countdown banner at the top of every dashboard page, not just here, opening the same window without leaving the page you’re on.

Switching between monthly and yearly Pro

Once you’re on Pro, Switch to yearly (or Switch to monthly, if you’re already on yearly) opens a confirm window. It shows what you’ll be charged today for the new interval, subtotal, tax, and total. Confirming charges your card immediately for a full period at the new interval and switches you over right away. There’s no proration: any unused time left on your current billing interval isn’t credited or refunded. Your subscription, plan, and limits stay exactly the same, only the billing interval and price change.

No downgrade

There’s no lower plan to move to, so the Billing page has no downgrade button. Pro is the only plan you can buy, and the only choice you have on it is monthly or yearly billing (see above).

Invoices

A Payments & invoices card sits on the billing page at all times, even during your trial, before you’ve purchased anything, listing every payment right there, no separate window to open. Until you’ve made a purchase, it just says there’s nothing there yet. Once you have, each row shows the date, the plan, the amount, and a link out to view or download that payment, newest first. Pro shows your real monthly or yearly invoices (with your business tax ID on them, if you added one at checkout), so you can always find proof of what you paid. This list is a complete history: it keeps every past payment, so switching between monthly and yearly later never makes an earlier receipt disappear. A forum with a long history loads its most recent payments first; a Show older payments button underneath fetches further back, one page at a time, only appearing once there’s actually more to load.

If a renewal payment fails

Pro renews every month or year, so if your card is declined or a payment otherwise fails, we’ll email your forum’s owner and finance members with a heads up and a link back to this page to update your payment method. If it’s still not resolved after a few days, we’ll send a final warning stating exactly when the subscription will be canceled. If payment still hasn’t gone through by then, the subscription is canceled and you’ll get a final email confirming it.

Canceling only pauses access, it never deletes anything: your questions, replies, and members are all still there. Resubscribe any time from this page to pick up right where you left off.

Once canceled, the current plan card stops showing your old plan and instead reads Subscription canceled, with a note that your subscription is no longer active and you can purchase a plan again to pick up where you left off. This is different wording from a free trial that simply ran out, since you did purchase a plan at some point, you didn’t just let a trial expire.

While a payment is still failing, before we’ve given up and actually canceled anything, the card shows different wording: Payment past due, with a note asking you to update your payment method to keep your subscription active. It deliberately never says “canceled” and never points you at purchasing again, since your existing subscription is still there and just needs a working payment method, not a fresh purchase (which would leave the old one behind). The persistent banner at the top of every dashboard page during this window shows the same wording.

Instead of an Upgrade button, this state shows a Make payment button (on both the card and the banner) that takes you straight to a secure page to pay the outstanding invoice, along with the amount due. That’s all it takes to bring the subscription back into good standing. Starting a brand-new plan while a payment is outstanding is turned off on purpose, paying the existing invoice is the fix, not buying again.

Deleting this forum

The forum owner sees a small “Delete this forum in Settings” link near the bottom of this page. It takes you to Settings > Advanced and scrolls you straight down to the danger zone there, where the actual permanent, typed-confirmation flow lives, including the blast-radius preview of what’s about to go, described in full in Delete your forum or account. Finance can see the rest of this page but never this link.

What’s coming

Switching between monthly and yearly is wired up now (see above). Canceling a Pro subscription in place of Stripe’s own “payment failed” cancellation flow isn’t wired up yet. We’ll update this page the day that changes.