Manage billing

Billing has its own page in the dashboard, separate from Settings, so the people who need it (owner and finance) can reach it without also getting access to team management, analytics, or portal configuration.

Where it lives

Open Billing in the dashboard (/w/{your-forum}/billing). It’s visible to the forum owner and to any teammate with the finance role, see Invite team members & roles. Admins and agents don’t see it; billing lives in its own section rather than inside Settings.

What it shows today

The page centers on one card: your current plan.

During your free trial (or the grace period after it ends): the card shows your trial status and an Upgrade button. There are no usage-limit rows here, your trial runs at Basic-level limits, which aren’t the plan you’ve actually chosen yet, so showing them next to “Free trial” would be misleading. If your trial expired, the same button is still there, just in the “act now” color.

Once you’ve purchased a plan (Basic or Pro): the current plan card shows a status chip alongside your plan name. Basic is a one-time purchase, so the card just says Paid once, yours forever and when you purchased it, there’s no renewal date because there isn’t one. Pro is a subscription, so the card shows when it next renews (or, if a payment fails, when the current period ends instead). Below that, a separate card shows your usage limits, seats, questions, storage, and the rest, see Plans & limits for what each number means. If you’re on Basic, there’s also an Upgrade to Pro button.

Upgrading

Clicking Upgrade opens a window that lays out both plans side by side, Basic ($9 one-time) and Pro ($99/month), with each plan’s limits so you can compare before choosing. A currency selector in that window lets you switch between USD and INR before you pick a plan, the prices and buttons update immediately to match. Picking a plan takes you to a secure, hosted checkout page to complete payment. Your email is filled in from your account and cannot be changed there, so receipts always reach the address you sign in with. Promo codes, when you have one, are entered on that checkout page. Once payment completes, you’re redirected back here and your plan and limits update automatically, usually within a few seconds.

The same Upgrade button appears in the trial countdown banner at the top of every dashboard page, not just here, opening the same window without leaving the page you’re on.

If you choose to pay in Indian Rupees (₹999 one-time for Basic, ₹9,999/month for Pro), 18% GST is included automatically, shown as a note next to the price before you check out. We default the currency selector based on your browser’s timezone and language, but you can always override it, for example if your company is registered in the US but you’re checking out from India.

Buying for a company? Tick “I’m purchasing as a business” on the checkout page to add your business name and tax ID (GSTIN, VAT, EIN, and so on). They appear on your invoice and receipt automatically.

Invoices

Once you’ve made a purchase, a View paid invoices button appears next to the current plan card (alongside the Upgrade to Pro button, if you’re on Basic). It only shows up once there’s something to see, so a trial that hasn’t converted yet won’t show an empty button. Clicking it opens a list of every payment: the date, the amount, an invoice number when there is one, and a link out to view or download it. Pro shows your real monthly invoices, and Basic’s one-time purchase now gets a proper invoice too (with your business tax ID on it, if you added one at checkout), so you can always find proof of what you paid.

If a renewal payment fails

Pro renews monthly, so if your card is declined or a payment otherwise fails, we’ll email your forum’s owner and finance members with a heads up and a link back to this page to update your payment method. If it’s still not resolved after a few days, we’ll send a final warning stating exactly when the subscription will be canceled. If payment still hasn’t gone through by then, the subscription is canceled and you’ll get a final email confirming it.

Canceling only pauses access, it never deletes anything: your questions, replies, and members are all still there. Resubscribe any time from this page to pick up right where you left off.

Once canceled, the current plan card stops showing your old plan and instead reads Subscription canceled, with a note that your subscription is no longer active and you can purchase a plan again to pick up where you left off. This is different wording from a free trial that simply ran out, since you did purchase a plan at some point, you didn’t just let a trial expire.

While a payment is still failing, before we’ve given up and actually canceled anything, the card shows different wording: Payment past due, with a note asking you to update your payment method to keep your subscription active. It deliberately never says “canceled” and never points you at purchasing again, since your existing subscription is still there and just needs a working payment method, not a fresh purchase (which would leave the old one behind). The persistent banner at the top of every dashboard page during this window shows the same wording.

Instead of an Upgrade button, this state shows a Make payment button (on both the card and the banner) that takes you straight to a secure page to pay the outstanding invoice, along with the amount due. That’s all it takes to bring the subscription back into good standing. Starting a brand-new plan while a payment is outstanding is turned off on purpose, paying the existing invoice is the fix, not buying again.

Deleting this forum

The forum owner can also delete the entire forum from this page. It’s the same permanent, typed-confirmation flow described in Delete your forum or account, just reachable from Billing too, not only from Settings.

What’s coming

Changing plans (upgrade or downgrade) after your first purchase isn’t wired up yet. We’ll update this page the day that changes.