Customer support

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Why public answers beat private email support

Why public answers beat private email support

Forum Cat•7 min read•
Support forums for SaaS: answer once, deflect while you sleep

Support forums for SaaS: answer once, deflect while you sleep

Forum Cat•7 min read•
Customer advocates: how a public forum creates them

Customer advocates: how a public forum creates them

Forum Cat•5 min read•
How to write welcome posts and onboarding for new forum members

How to write welcome posts and onboarding for new forum members

Forum Cat•7 min read•
A community manager's first 30 days: a checklist

A community manager's first 30 days: a checklist

Forum Cat•6 min read•
A support forum for an early-stage startup with a one-person support team

A support forum for an early-stage startup with a one-person support team

Forum Cat•7 min read•
Forum vs FAQ page: which one scales support

Forum vs FAQ page: which one scales support

Forum Cat•6 min read•
Anonymous questions in a customer forum: when to allow them

Anonymous questions in a customer forum: when to allow them

Forum Cat•7 min read•
How to reduce repeat questions with a searchable answer base

How to reduce repeat questions with a searchable answer base

Forum Cat•7 min read•
Types of online communities, and which one cuts support tickets

Types of online communities, and which one cuts support tickets

Forum Cat•6 min read•
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