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Forum Cat

Why public answers beat private email support

Why public answers beat private email support

Forum Cat•7 min read•
Support forums for SaaS: answer once, deflect while you sleep

Support forums for SaaS: answer once, deflect while you sleep

Forum Cat•7 min read•
Customer advocates: how a public forum creates them

Customer advocates: how a public forum creates them

Forum Cat•5 min read•
How to write welcome posts and onboarding for new forum members

How to write welcome posts and onboarding for new forum members

Forum Cat•7 min read•
A community manager's first 30 days: a checklist

A community manager's first 30 days: a checklist

Forum Cat•6 min read•
A support forum for an early-stage startup with a one-person support team

A support forum for an early-stage startup with a one-person support team

Forum Cat•7 min read•
Forum vs FAQ page: which one scales support

Forum vs FAQ page: which one scales support

Forum Cat•6 min read•
Anonymous questions in a customer forum: when to allow them

Anonymous questions in a customer forum: when to allow them

Forum Cat•7 min read•
How to reduce repeat questions with a searchable answer base

How to reduce repeat questions with a searchable answer base

Forum Cat•7 min read•
Types of online communities, and which one cuts support tickets

Types of online communities, and which one cuts support tickets

Forum Cat•6 min read•
What a support ticket really costs: the math

What a support ticket really costs: the math

Forum Cat•6 min read•
Private vs public community: what you gain and lose

Private vs public community: what you gain and lose

Forum Cat•6 min read•
How to moderate a customer forum without a full-time moderator

How to moderate a customer forum without a full-time moderator

Forum Cat•6 min read•
Ticket deflection rate: how to measure it and what is good

Ticket deflection rate: how to measure it and what is good

Forum Cat•7 min read•
Community guidelines: a copy-paste template with examples

Community guidelines: a copy-paste template with examples

Forum Cat•7 min read•
How to seed a new forum so it does not look empty

How to seed a new forum so it does not look empty

Forum Cat•6 min read•
How to switch forum platforms without losing your rankings

How to switch forum platforms without losing your rankings

Forum Cat•6 min read•
A forum software requirements checklist

A forum software requirements checklist

Forum Cat•7 min read•
Open source forum software: a calm comparison

Open source forum software: a calm comparison

Forum Cat•6 min read•
What free forum software really costs

What free forum software really costs

Forum Cat•6 min read•
Should you self-host your customer forum?

Should you self-host your customer forum?

Forum Cat•7 min read•
What Discourse hosting really costs

What Discourse hosting really costs

Forum Cat•5 min read•
Running a customer community in 15 minutes a day

Running a customer community in 15 minutes a day

Forum Cat•6 min read•
How to build a customer community (start with answers)

How to build a customer community (start with answers)

Forum Cat•6 min read•
A Discord alternative for your customer community

A Discord alternative for your customer community

Forum Cat•5 min read•
How to set up a customer support forum, the fast way

How to set up a customer support forum, the fast way

Forum Cat•6 min read•
Before you buy help desk software, do this first

Before you buy help desk software, do this first

Forum Cat•6 min read•
Knowledge base vs community forum: which cuts more tickets?

Knowledge base vs community forum: which cuts more tickets?

Forum Cat•5 min read•
What is a customer portal? A plain-English guide

What is a customer portal? A plain-English guide

Forum Cat•6 min read•
Cut support tickets with self-service (a practical guide)

Cut support tickets with self-service (a practical guide)

Forum Cat•6 min read•